Dialogue on Social Media

Social Media

The 5 Keys to how Littlemissmatched Doubled their Facebook Community

The past year has seen many successes in social media for my client Littlemissmatched.  We’ve doubled our Facebook community, grown our Youtube following, Twitter following, FlickR, Google+ and Pinterest…and we’ve done it all organically! Littlemissmatched

So how did we do it?

1. Review the Data

We have identified the influencers in each social network based on careful demographic analysis. (Drive Action Digital uses Hootsuite). In the early stages of our working relationship, our assumption was that the demographic on our Facebook page would be Tweens.  However we quickly discovered that the majority of interaction came from the Mothers’ of said Tweens.

2. Lighten Up

The discovery that mom’s were driving the conversation on Facebook allowed us to find our true voice.  It has helped to drive our content strategy throughout the past year and reaped many rewards.  Some examples include a post that was simple, and spoke from the voice of a parent

“When there is a 3 yr. old in the house and you hear the toilet bowl flush coupled with uh oh, it’s already too late”….

This post remains one of the most commented, shared, and liked posts that we’ve added to Littlemissmatched Facebook page.  We continue to learn from the audience and review the data to deliver the most appropriate conversation.  The meteoric response to this simple/silly post has set the tone for our interactions with our Facebook community.

3. Mix Silly with Promotional

There is a sense of trust that we will not only push offers via Facebook and Twitter alike.  We have been able to strike a balance of humor, silliness, coupled with contests, promotions, customer service, and just plain fun. This balance of content and engagement has become our hallmark.  Facebook friends have expected our humor, and share with their communities.  When it’s time to sell, these same brand advocates share the most and engage/comment.

4. Act quickly

Our ability to react quickly has reaped dividends.   This past summer, moments after the earthquake Drive Action Digital proposed the idea of arranging Tonner Dolls to indicate they had felt he tremor, but were OK.  This resulted in huge fan engagement while offering a soft sell of the Tonner Dolls on our Facebook page.  See photo. 

Littlemissmatched

Littlemissmatched Tonner Dolls Girls Shaking in their Boots


This dance between Drive Action Digital and the Littlemissmatched team has facilitated a fertile environment for fan engagement that is appropriate, cute, and effective.  This idea went from conception to execution in less than 30 minutes. As we know – in social media timing is paramount.

Facebook has been the central point of congregation for the LMM community, and as a result has become a flash point for customer services issues that arise.   Earlier this year Drive Action Digital was able to “man the Facebook Page” until late in the evening responding to complaints peppered around a LMM promotion code that was discontinued due to certain customers taking advantage.   We offered direct emails for them to reach out to, and followed up with phone calls. While the customers were certainly upset, having an outlet on the Facebook page for them to vent and our allowing for this conversation to take place diffused what could have been a colossal public relations nightmare.

5. Make it a team effort

As we continue to seek out more creative ways of engaging our community it’s become clear that managing Facebook for Littlemissmatched has evolved beautifully into a team effort.  For example; Tori Banu (VP of Marketing) informed the Drive Action Digital team that there was a puppy on Facebook receiving lots of attention.

Apparently a reality star had indicated that she felt the dog was the cutest thing she’d ever seen.  Together we decided to post the attached photo with a reference and page tag to this cool, hot trending puppy. The post received a flurry of activity – 53 likes, 12 shares and countless comments.  Being on the finger of the pulse of pop culture, coupled with knowledge of the LMM brand identity and having all hands on deck at all times, has facilitated a perfect storm of execution on our Facebook page.

Matching is Over Rated

Matching is overrated

 

 

Littlemissmatched: Zany Socks Get Social

My 3.5 year old loves Elmo.  While she certainly has affection for numerous other silly characters -  Elmo seems to be the leader of the pack.  Coupled with

Littlemissmatched logo

Littlemissmatched

this reality is the other more horrible reality that whenever we get in the car she inevitably requests to watch her favorite Elmo DVD (Elmo’s Christmas Countdown)….yes, even in February.  I’ve long since evolved past the “oh my God, I hate this video stage” to a sort of serene, almost meditative enjoyment of listening to the superb performances of the actors in the DVD (seriously).  There’s a scene where Ben Stiller’s character lectures Elmo, and states “Research Data don’t lie”, “Research data don’t lie”…it’s silly, inconsequential portion of the DVD, but it makes me laugh every time. Ben Stiller’s delivery of the line is for the parents of course, and it’s comedic gold (trust me on this one)…

Which brings me to the point of this post – Ben is right. Research data don’t lie.  Drive Action Digital has been working with a powerhouse client for almost a year now. They’re called Littlemissmatched, and if you haven’t already been seduced by the brilliance of their business model (selling mismatched socks in bunches rather than pairs) then you most certainly have seen one of their many stores popping up around the country.  They’re fun, innovative, irreverent, and I’m a huge fan.  Yes, I own a pair of the socks, and have even worn them on air (see photo).

Littlemissmatched

Littlemissmatched

When we first started working with LMM they filled out our brand in take document to help us truly get a good feel for their brand.   After doing so we began to engage within the social places appropriately and based off the information they had given us, and what we believed the true voice of the brand would be. That is, until we reviewed the data.  Our executive summaries, Facebook reports, and Hootsuite data were telling a different story. While at first we thought the voice and audience were that of a fun, highly engaged tween – we quickly realized that the most engaged audience on Facebook was really the MOTHERS of said tweens.   So we pivoted our strategy.  We started with something simple.   Pulling from a comment I had seen online, and adding a dabble of personal experience I posted the following Facebook status:  “When there is a 3 yr. old in the house and you hear the toilet bowl flush coupled with uh oh, it’s already too late”….to date this is still one of the most commented, shared, and liked posts that we’ve added to Littlemissmatched Facebook page.  We continue to learn from the audience and review the data to deliver the most appropriate conversation.

Your brand isn’t always what you think it is, and it can be different things to different people in different environments – especially social media. It’s what people feel when they engage with your brand, and your audience certainly isn’t what you think it is.  Take some time and dig into the data – or have your digital agency dig into the data.  Who knows, you may learn something new – we certainly did.

Your World is Exploding: How Social Media is Changing Everything-and How you Need to Change with it.

Since the publication of Your World is Exploding on Amazon, last Tuesday – I’ve been a wreck.  Suffice to say that this project has been the most arduous, gut-wrenching, terrifying experience of my life. It’s also been the most exhilarating, spirit lifting, joyful tear inducing experience.  My mental state is sufficiently unstable, my emotional state – off the charts. This has been hard. And worth every minute.  Possibly the most rewarding endeavor of my career – So – if you have an opportunity to download the e-book, please do so.   You can get it for free if you’re Kindle Prime Member. If not, than I’m following my own advice of “giving”, and I’ m giving to you – whether you want it or not – Chapter 1 – Awakening. So, sit back and enjoy your $0.53 worth of my $7.99 e-book.  Please add comments, share, tweet, post on Facebook – whatever…just let people know you were here.  Side note – I keep tearing up every-time I see my book listed on Amazon.com – I highly recommend it – Seriously - try it one day – it’s a crazy  experience. You have it in you. Start now!

Your World is Exploding

Your World is Exploding

Chapter 1 Awakening

“There are no random acts…We are all connected…You can no more separate one life from another than you can separate a breeze from the wind…”

Mitch Albom

Fox Studios, New York CityAs I stepped into the studio I felt the breeze from the air conditioning wash over me.  This made me happy because I tend to run hot.  You can usually gauge my level of anxiety by the number of sweat beads layered atop my upper lip.  My current situation should have seen my anxiety level shooting through the roof, but I felt surprisingly calm.  That I was about to face the greatest opportunity of my career wasn’t lost on me, but I was prepared.  I felt good, calm even.  I was told to sit at a large desk on a riser.  The producer spoke to me, but nothing really registered.  I was absorbed by my surroundings.  It felt as if I were sitting at the control center, piloting my body through this surreal experience.  She hooked a monitor to my belt, then ran a wire under my blazer, and asked me in which ear I’d like the bud placed? “I guess my right one,” I said. I could feel the lights on my face.  Not good.  Warmth is my enemy.  Now I could feel the sweat on my back, and I knew my face would erupt any minute.  However, there was nothing I could do.  I really didn’t want to mess up the makeup.  I certainly hadn’t expected to have that thought when I woke up this morning. “Chris, can you hear this OK?”  I was staring directly into the camera when I heard a voice in my ear.  This threw me off track.  I’d been thinking about what I wanted to say in my head, and the voice knocked me off kilter.  As the voice registered in my brain, I noticed the camera moving closer.  I was a little confused to see that the cameras were remote control, but that wasn’t what kept me preoccupied.  “Yes,” I said. “I’ve got it.” “OK folks, here we go,” said the director.  I heard the intro music playing and I watched the show’s graphics fly across the screen in front of me. Ernie Anastos, the Emmy Award winning news anchor who I’d met two minutes beforehand started to speak.  His voice was strong, assertive, and confident.  “Fired over Facebook posts, a first of its kind case…” he boomed, I heard Ernie talking, and I saw him on the screen in front of me.  He was only about 50 feet away, but we would be talking to each other on a split screen and I was told to look directly into the camera.  I had trouble following this minor direction because this is also where the teleprompter was located, so I began to read what Ernie was saying.  Then suddenly I started to panic.  Cool Chris had left the building! My heart beating so hard I could literally hear the blood swooshing in my ears. “STOP,” yelled the producer. “What happened?” “Tech problem with the intro graphics, let’s start again from the top.”   Ernie turned to me. “So Chris, when is your baby daughter due again?” I started to answer when the producer declared …“OK, here we go folks, from the top.” Intro music…“Breathe this time,” I thought. “And stop reading the teleprompter you meat– head.”  That gave me the five seconds I needed to get myself together.  Is this really happening?  Will I really be on television, or will this end up on the cutting room floor?  Oh man, here it comes, breathe, smile, and focus. “Joining us right now is Chris Dessi, an executive at Drive Action Digital.  First off Chris, this is groundbreaking, a first of its kind case…what’s your reaction to this story tonight?” “Well, my training isn’t legal; however you’re correct, the implications of this case are tremendous…” and so it continued.  Somehow, in an inexplicable twist of fate, I was now a social media expert commentator on Fox television. I decided to write this book on a chilly March evening in Poughkeepsie, NY.  I’d just spent the better part of three hours interacting with and lecturing to students at Marist College.  The topic I covered had a risqué title “How the F*ck Can Social media Get Me a Job”, and was filled with silliness and humor, but there was nothing silly about the message; if students start leveraging social media immediately they’ll effectively turn the tables on the manner in which they gain employment.  I was taken aback by the overwhelmingly positive reception I received.  The students were ready to hear my message.  They knew things had changed, but they didn’t know where to start.  So on the drive home from Marist, while still glowing from the energy those students had given me, I turned to my wife Laura, and said, “I have to write a book.”

We are all connected

The astronomical explosion of social media in recent years is a spiritual awakening, not a technological one.  I’ll give you a minute to let that sink in.  I’ll also apologize if you bought this book hoping to get a textbook guide to social media success.  I was going to write that book, but I think this book is more important.  This book transcends technology.  Plus, there are enough great books about the tactical aspect of social media, itemizing steps to meet your goals, (business or personal).  These are all great books, but, none of the guidance they offer (while reputable) will work for you unless you understand why social media is so powerful.  Stay with me. Social media has nothing to do with a specific company or technology.  Social media will not die if Facebook dissolves tomorrow.  Do you remember how popular Friendster and MySpace used to be? There will continue to be social media even if Twitter sends its last Tweet.  This is because human beings make social media powerful.  Social media is an extension of our collective unconscious.  Social media is our digital spirit.  Don’t fret – I’ll offer tactical instruction here, however I’ll also share with you the energy behind the tactics, and why I think that essence is the key to succeeding in social media. Wash it all away, take away the platforms, the dashboards, the branded color schemes, the technology and what do you have?  You have humanity.  Take away the strategy, the tenants of marketing, the etiquette of social media, the unwritten rules for “engagement”, and what do you have? Again, the common denominator is humanity. At our core we all know this is true.  We know that when our friends write a status update on Facebook that is pure, from the heart and spontaneous, it has the power to make our hearts pound and our faces blush.  We also know that when there is a lack of truth in this environment we can feel it just as if we were sitting across the room from that person.  We feel the status update.  We are tickled by truths that are shared.  We become emotional at proclamations of truth.  We latch onto those who we see as leaders.  Those who are tapped into this collective unconscious and who function at a higher level have trouble replicating their successes for others because they do it naturally.  It’s like asking a professional football player “How many strides, cut backs, and leaps will it take for me to score a touchdown just like you?”…it doesn’t work that way.  You need to understand the goal, trust your ability, and then the “how” will unfold right in front of you. The best way to approach social media is to understand that there are tactics you need to follow.  However, in order to make what you’re creating a success you need to fully comprehend the essence of what social media can be.   Social media in and of itself is by no means spiritual.  However all media, when done properly, is somewhat of a spiritual dance.  The best commercials move us.  Good or bad – fear or laughter, or tears.  The best books do the same, television shows, movies, etcetera.  Media, this animal on its own is “US.” It’s our collective unconscious.  It’s our spirit. How many times have you seen people moved to tears while listening to music?  What is that?  It’s simple.  It’s the truth that we’re all connected.   We can feel each other when we’re all firing on the same frequency.  Those who can tap into this river of human energy are those who are the most successful in life.  Those who can tap into these rapids are also those who understand the way social media works the best.  They conduct themselves appropriately because they don’t know any different. Now that you know the truth about social media, I need you to trust me.  Social media works I promise.  For you to get the most from this book, you need to let go.  Let go of your preconceived notions of social media.  Get Facebook’s iconic blue and white logo out of your mind.  Erase the Twitter bird, and fail whale.  Open yourself to humanity.  Open yourself to the collective unconscious of social media.  Open your heart, and enjoy this ride.  I hope it rings true for you.

The Secret to Social Media

The social media secret is a big one!  You have access to free tools to amplify your connection with other human beings.  Instead of a solo thought, you have the ability to share that thought, and spread the energy behind that thought.  When you complain via social media, you receive more complainers.  When you offer praise via social media, you receive praise.  I actively try to “right” my thoughts in my own internal spiritual life.  I meditate, quiet my mind, and share.  The moments when I’m most authentic I am most often re–Tweeted, shared and commented on.  The moments when I’m false, and lose sight of my true intent, I fall upon deaf ears. After the traumatic events of September 11, 2001, I found myself seeking spiritual support and guidance.  For the first time in my life I felt as if I’d awakened from a lifelong slumber.  I had gone through the motions of life, but I couldn’t say that I’d ever truly lived.  I was playing it safe, happy to dedicate my intellectual power to my social life.  My weekends consisted of night clubbing, recreational drug use, and serial womanizing.  My work weeks were there to help me recover from the previous weekend’s debauchery.  I did the bare minimum to survive.  I’d make a few sales calls here and there, but I was spending more time on dating sites, than on sales proposals.  I was making just enough money to squeak by.  I wasn’t fulfilling my full potential.  I was certainly misguided.  September 11, while horrible, helped me discover myself, and take my first step on my journey to self—discovery.  The first step (for me) was yoga.  After living through the horrors of September 11, I needed an outlet.  I decided to ignore my self-conscious inclinations, and took my first yoga class.  I was the only guy in the class.  I felt awkward, silly and clumsy in those early days.  But I was starting to scratch the surface of a larger reality.  I was discovering a power within that I’d only before read about.  I could now do things with my body that I previously didn’t think possible.  I began falling into deep meditative states that allowed me to see my world with a clarity I’d never even dreamt about.  I was experiencing an awakening.  This awakening attracted amazing business success, although I had made a mistake.  I didn’t focus on true fulfillment in success.  I only focused on monetary success.  In the years following September 11, I’d been named vice president of a multi–national advertising network; I’d bought a home in bucolic Chappaqua, NY, and had just furnished the entire home in one preposterous shopping spree.  I should have been on top of the world.  I should have felt fulfilled.  I didn’t, because my intent for business success was misguided.  I saw financial success, but felt malcontented. My goal for you is to discover true fulfillment via social media.  I’m going to show you how.

Truth

After I started my blog in 2007, I stuck to generating content about business.   I would select an article in a trade publication and offer my opinion about the piece.  I would get some readers, and I felt good about the work I was generating.  I moved into my vice president role, and continued to offer my business insight on my blog.  Then I was let go.   I had a decision to make.  Would I pretend that I left this dream job on my own, or would I honestly blog about my experience?  We all tell ourselves lies.  We create excuses, put up walls, and point fingers.  It’s not easy to find your truth.  The first step for true success is to stop telling lies, and take inventory.  Forgive those you hold grudges against.  Free yourself from the expectations of others.  Put your health first, and ask yourself what will truly make me experience fulfillment? I decided I would allow my readers to learn that I was let go, and I blogged about the experience.  I spoke about my depression, my drinking and my coping with being out of work.  I gained a whole new readership, and I purged my demons.  Once you’ve answered the question “what will truly make me experience fulfillment,” then you can begin your journey to discover the true spirituality of social media.  If you decide to start a blog and base the content on what you’re currently doing at work, and that work is not fulfilling, you won’t succeed.  The moment you begin to generate content from your heart, it’ll pour out.  You’ll never experience writer’s block.  You’ll wake up in the middle of the night with ideas to blog about.  You’ll feel a light flicker inside you which you know you must share with those in your social network.  You’ll crave to have a larger audience with which to share your message.  See if you can recall the last time you were working on something and it felt as if time had dissolved.   Moments became hours, and hours became days.  You didn’t seek motivation from outside sources; you just followed your intuition.  This is your goal in social media.  I don’t want you to lament over every wall post, Tweet, blog post, or video blog.  If you’re generating content from the right place, you’ll experience success.  If your heart is in it, and you feel content in your bones you’ll succeed.

Fear

Wael Ghonim was born Dec 23, 1980 in Cairo, Egypt.  In 2011, Ghonim, (a Google employee) found himself gravely concerned about the suspicious circumstances in which his fellow Egyptian citizen Khaled Mohamed died.  He believed he’d witnessed his government do something abominable.  Outraged, he launched a Facebook page in protest, thus igniting a revolution.  Ghonim didn’t fire a gun, throw a Molotov cocktail, or induce a riot.  He simply started a Facebook page called “We are all Khaled Saeed.”  This singular act, via social media, helped to trigger what is now being referred to as the Arab Spring.  All protests in 2011 have one common denominator: social media. I’m not asking you to start a revolution, I’m asking you to be fearless.  As I’m writing these words, they’ll fall on some deaf ears.  However, for others— these words will feel like a kick to the belly.  They’ll wake you up from your own personal slumber. Your own path will be different than mine.  You’ll define yourself and gain fulfillment via your own journey.  But it will never happen if you’re fearful.  You can’t create if you’re fearful of others opinions, or fearful of repercussions from your work in social media.  Allow yourself to be free.  Engaging in social media can be scary at first.  It may take you weeks to figure out what to blog about.  Start small.  If you can’t think of anything, get smaller.  If you’re a cook, don’t blog about food, don’t even blog about ingredients.  Start with the tools.  Start with your favorite knife.  Start with how the knife feels in your hand.  Start with the perfect balance of the tool; describe how your knife is an extension of yourself and how you cannot imagine creating a dish without this secret weapon.  Start small, and the rest will come. What do you have to lose?  I mean, really lose?  If the answer is that you may look foolish, then I challenge you.  Actually, better yet — I beg you to let go of your fear.  Don’t fear the detractors; Instead focus on the good that you’ll do by leveraging social media.  Visualize your next blog post reaching someone who is moved to tears by your content.  Feel that you’ve just inspired someone.  Own the idea that you have knowledge about something that someone will love to hear.  It may be how to make something, it may be your opinion about someone, it may be that you love the outdoors, and you want to share that passion.  Visualize that connection.  Embrace your tribe.  Realize that you can reach them via technology.  You can blog about something that will strongly and positively change someone’s life.  You can connect with someone who is just as oppressed as you.  You can shine a light on darkness that must be exposed.  You can create.  You can start a revolution.  You must be fearless. You may be wondering— “who am I?”  Well, who are you to not share yourself with the world? We are all connected, and we all deserve to be heard.  We all have something to offer.  We all have passion; we all have something to say.  We all have an opinion.  We all have love.  Own that power.  Own your passion and share it.  Don’t be afraid of your own light.  There is no reason why you shouldn’t share your passion with the world.  In fact, it’s selfish of you to walk away without sharing it. There are free tools which allow you to express yourself like no other generation has been able to do in the past.  If you have a business which needs an infusion, then you must engage in social media.  If you’re seeking a job, and you’re frustrated that you’re not getting many interviews – then of course, you must engage in social media.  If you’re unfulfilled, and you’re not sure what you’re passionate about, leverage social media as a discovery tool.  Find like– minded individuals and find your light.  You can think about all of the riches you can imagine, you can visualize your dream home, spouse, job– but if you don’t act, you have nothing.  You can leverage free technology to take action and draw these things to you.  Social media is the first step of a global spiritual awakening.  This is why so many people fear its power.  It’s a natural reaction.  We’re in the midst of the most fascinating, thrilling and inspiring time to be on this planet.  Social media and digital connections bring truth to our relationships. Social media has helped to organize uprisings against oppressive governments and communicated news in a way we never thought possible.  We have reconnected with those we’d lost touch with.  We have shared ideas and crowd sourced solutions to problems that would have remained unsolved if not for social media. The better the technology the easier it will be to share with each other.  This is the reason why I’m convinced that we’re in the early stages of a global spiritual awakening.  I believe that human interaction via social media is spiritual.  It is a gift to have this technology in our lives.  It has allowed us to share ideas, and information faster than ever before in history.  This unique interconnection and the resulting network effect is an extension of our collective unconscious. Embrace this truth, and allow it to set you free when you create content.  This is your first step.  Let go of the fear, and take that first step.  Embrace your truth, yourself, your essence, your being, and share it with the world.  Connect with other human beings, add value to their lives.  Bring joy, support and love.  These are the first days of our awakening together.  The Internet has been an integral part of our culture since the late 90s, but only now has it begun to reach its full potential.  The idyllic vision for the Internet was to bring human beings together in ways in which we had only dreamt about before.  I believe that the Internet will continue to evolve as a vessel for us to communicate with each other.  It will allow for near real time dissemination of information (thoughts, comments, updates etc.)… For now, I want you to have a greater understanding of why social media is so powerful.  This understanding will help to guide you in whatever you endeavor in Social Media.  If you’re blogging and seeking an audience, then you must be true to yourself, and follow your passion.  If you are seeking a job, you must put your truth before your desire for stature, and you’ll attract the correct job for you.  If you are graduating, and you are leveraging social media to discover your dream job, then be honest with yourself in this search.  Don’t seek the desired role that your mother or father have for you.  Search yourself for your joy, your passion, and then discover this company by leveraging the tools I detail in the coming chapters.  But only do this if it’s your true passion.  Social media is only a digital extension of you, no more, no less.  Embrace this, and allow for yourself to be open to new opportunity and the joy of your true passion. While lecturing at Marist College, I naturally followed my truth.  I let go of my fear, and allowed the students to see a side of me that I didn’t even know existed.   I didn’t do it on purpose.  After reflecting on why speaking there had been so powerful for me, I finally realized: At that moment I allowed my true self to come through because I had nothing to lose.  I wasn’t standing in front of a potential investor, or trying to win business—and I just wanted to help.  What happened was nothing short of magical.  I thought I was going to teach the students at Marist everything they needed to know about social media, and guide them to success.  But what really happened was the exact opposite. The auditorium looked as if it could hold a few hundred people, but there couldn’t have been more than thirty students.  The lights were dim, and I had the stage to myself.   I stood just to the side of a ten foot high screen projecting my presentation behind me.  Moments after Professor Timmian Massie introduced me; I jerked the microphone from the podium and spent my time oscillating from one side of the stage to the other. While lecturing, I find it helps to get a few names of the attendees in advance.  If I discover something interesting about the person online, I use bits and pieces to illustrate different points.  That day was no different, and I included senior Alyssa Bronander in my presentation.  I did so, because when I Googled her name, the results included a link to her blog called Karma Waffle. The name and content of her blog are inspired by the book Soulpancake: Chew on Life’s Big Questions.  Alyssa’s content mostly documents her personal journey through the book.  One blog post she added was inspired by a chapter in the book which challenges its readers to spend a day with the oldest person they know.  Alyssa took on this challenge, and eloquently blogged about the experience:   “My grandmother is 81 years old and handicapped, having lost the function of the right side of her body in a stroke over ten years ago.  For her to be as cheerful and good– humored as she is in her condition is truly inspiring to me.  My grandmother has taught me valuable life lessons such as how to make killer rice pudding, that there is always room for dessert, and one should never leave the house without (giant) sunglasses.”   Not only did she spend the day with her Gram, she risked ridicule from her college classmates, and put herself out there.  Alyssa is fearless.  She doesn’t care what others think of her post.   She impressed me greatly.  Why is her example important?  As a hiring manager, I may find myself with two resumes on my desk.  Both individuals may have a perfect grade point average, and similar extra– curricular activities, however one may be active in social media, and the other may not.  Which candidate do you think I’m going to give an offer?   Of course there are many factors that effect a hiring decision, however if you’ve been fearless, and blogged about something as intimate as Alyssa’s day with her Gram, I’ll better understand what type of person you are.  She’s now added an additional dimension to her application by allowing herself to be vulnerable.  By shedding her façade, she has come closer to her true self, and could potentially draw the right job to her.  If nothing else, Alyssa’s blog post left me really wanted to meet her in person, and to thank her for showing such grace at such a young age.  She shattered my stereotype of college students.  She challenged herself, and proved she was raised well.  It’s apparent she respects her elders, and understands what is truly important in life.  Can you see why following your truth, being fearless and understanding how social media works can literally change the trajectory of your life? Similarly I addressed Alyssa’s classmate Amanda Huggins in my presentation.  After Googling Amanda, I discovered her Linkedin profile which included her creative work title: “Future PR Powerhouse.”  When I read this (knowing full well that she was still a student at Marist) I knew immediately that she understands the power of social media.  That singular statement told me volumes about her personality.  She is serious about her career, and she has faith in her own ability.  When I read “Future PR Powerhouse” I believed her! These students gave me so much more than I could ever give to them.  Isn’t that how it goes with all the powerful moments in life? Those times become your most humbling moments. I know that those students no longer view the job search as a linear progression.  They see the bigger picture regarding how social media can help them, and showcase not only their talent, but their humanity.  Even more importantly they see opportunity. Upon returning that night, after telling my wife I would write a book I said, “I would kill to have that feeling every day.” I wrote this book for you.  You may be a student looking for a job, or you’re unemployed, and ready to make a career change.  Or you’re sick of your current position, and you want to define yourself in your industry.  Maybe you’re a stay–at–home parent itching to get back into action again.  Maybe you love your job, and you love your company, and you want to tell the world about the new and innovative way the company is run.  No matter the case, you’re ready to be heard.  Let me be as crystal clear as possible.  I’m not a sideline pundit that speculates how social media can potentially help people gain employment or their dream job.  I’ve not been handed a family business—I have no inheritance that’s been spent on social media seminars.  I’m just a regular guy.  I’ve lived it, I feel it and I know it to be truth.  I’ve spent the past four years of my life engaged in social media.  By building my own personal brand I landed my dream job, made more money than I could ever have imagined, and eventually found myself appearing in front of millions of people as a social media expert.  I never sent a resume to Fox News.  I never had media training.  I never solicited this huge break.  The huge break came to me.  It’s because I had built a digital reputation so air tight, that when producer Jason Hartelius called me at 2 pm, I was in the studio taping that very evening at 5:30. It works.  You’ll need to make adjustments along the way, and that’s OK, but the results will be the same.  Opportunities will come to you.  You’ll add value, build your personal brand equity, and make more money than if you rely only on your resume, guaranteed. The world has changed, and it’s up to you to start to harness this power now.  This is your time.  Your resume is obsolete.  So stop tweaking it, and start “thinking” for a change.  Showcase your true talent, and engage in social media.  Get your butt off the sidelines, and start living. You aren’t here to be mediocre.  Mediocrity is a disease that’s rampant in our society.  I’d bet that nine out of ten of the people who read that statement would agree. “Right on Chris.” “You tell em.” “Mediocrity stinks.”  “Go get em” Then they’ll roll over on the couch, pop on their favorite reality show, and enjoy their down time because they deserve it.  Being good at something doesn’t cut it anymore. The only thing you should accept from yourself is to be phenomenal.  I don’t mean doing something “extra” here and there.  I mean being everywhere and feeling it in your bones.  Feel your business, your job search, your new hobby, your movement, your film, or your book in your soul.  Eating, sleeping, and breathing your passion.  Sure, you can get a cushy job that will pay well.  Why not push yourself?  Why not be the best?  Why not become a leader?  Why not apply for a job at the best company you can find in the industry that makes you salivate?  Why not push yourself to learn something new daily?  If you hate reading, why not listen to audio-books?  Why not challenge those books, and write your own.  I promise you that the minute you say good riddance to mediocrity, and wholeheartedly live that tenant your life will improve ten– fold, immediately. Simply doing a decent job isn’t only doing you an injustice; it’s doing an injustice to the whole of humanity.  I don’t want to get too “heady” here, but I truly believe this.  It’s up to you to push yourself, and find out what will fulfill you.  Once you do this you’ll be happier, and when you finally get to do something and experience true happiness, you’ll help to make the world a better place.  Do something great. You’ll thank me for it— I promise.

Marist College Has Changed My Life Forever

On March 9th my life was changed forever.

Marist College

How Can Social Media Get Me a Job?

I was invited to speak at Marist College to discuss how social media can help students gain employment.

While I never had access to social media as a student, I’ve leveraged technology to build my personal brand, and to gain attention during my job hunts, and entrepreneurial endeavors as an adult.  I’ve even been lucky enough to appear on television to discuss this very subject. Because I generate great content via social media, the producer at Fox TV found this blog. So I felt pretty well informed on the subject, and I felt like I could add real value to these students.

I thought I was speaking at Marist to change the lives of the students I was speaking to.

What happened was the exact opposite.

Throughout the weeks leading up to the event, and the weeks since, the phenomenal people of Marist have changed my life forever.

I know that sounds dramatic, but it’s true.  For the first time in my 14 year career I have felt what it means to be truly fulfilled from your work.  I spoke for a little over and hour, and I’m still reaping the rewards via blog posts, emails, tweets, and general good will being sent in my direction.  I’m feeling pretty darn lucky.

I was invited to Marist by Timmian Massie. Timmian and I had met while he attended a Westchester 140 event in Pleasantville, NY.  Timmian had driven an hour to a tweet up, so he could learn some more about social media, and pass his learning on to his students . I was impressed, and excited he’d come from so far away for our little tweet up. We exchanged information and decided to set aside some time where I could speak with his students at Marist. It took us a while to get it together, but man it was worth it.

My goal for the evening was to have at least one student tell me that I had motivated or inspired them to do something different regarding their job search.

Mission accomplished.

Here’s an excerpt from an email I recieved from one of the students after I spoke:

I just wanted to thank you again for coming to speak with us last night, I have been to a lot of lecturers in my 4 years at Marist, and none have been as dynamic, entertaining, and inspiring as yours.

@cdessi

Twitter Stream

Humbling.

I’m still floored by the sheer talent of these students.

Some were already blogging, tweeting and generally engaging in social media. I included some stand-outs in my presentation: like Stephanie Jackman, and Alyssa Bronander who were FEARLESS and entered a little contest on the Drive Action Digital Facebook page that I’d created leading up to the speaking engagement. Kudos to them – they won a $50 Starbucks Gift card, each. Amanda Lavergne updated her blog hours after I spoke, and continues to generate amazing content.

Alyssa impressed me with her uber creative blog  Karma Waffle - it’s a must read. You’ll love it, I promise.  She even gives props to her “Nan”….dig it.

Amanda Huggins, was included in my presentation because she describes herself on Linkedin as a  “Future PR Powerhouse” .  She immediately approached me after I spoke and requested an informational interview – wow.  This young woman is going places, and nothing will stand in her way.  She’s fearless, confident, and I wish I had a job to give her tomorrow. She even updated her old blog, and started to generate some fantastic content.

Somewhere between my rants about blogging, tweeting, and generally pouring your guts out to the digital world something clicked.  The students tweeted back, blogged and eventually motivated and inspired ME. They took my advice when I said “START NOW”….some (like Jessica Turgeon, Marissa DeAngelis, + Sara Nowlin)  even created blogs that evening!

Crazy how that happens.

It’s been two weeks, and as I write about this I’m still bursting with excitement.  I know that each of those students have  changed (hopefully for the better). They no longer view the job search as a linear progression. They see the bigger picture regarding how social media can help them, and showcase not only their talent, but their HUMANITY. Even more importantly they see the OPPORTUNITY that is theirs.

On the drive home I turned to my wife and said “I think I would kill to be able to have that feeling every day”.  I have never in all of my career done something so rewarding, and received more positive feedback.  The Marist Community was so generous, words can’t describe how grateful I am to Timmian. What a dedicated educator.

Of course, there were moments in my presentation that were not perfect. One portion in particular that left my face very VERY red.  But that was the joy of the evening. They could tell that everything I was saying came from the HEART.

The Marist College students welcomed me with open arms. Their attention, engagement and feedback has been amazing. I felt like I had really made a difference, and I truthfully cannot wait to do it again.

I’m humbled, and honored to have been asked to speak. I hope to share the video soon. In the interim, you can view the presentation on slideshare.  It may be difficult to follow without me ranting and raving over each photo, but I think you can “Get the idea” if you take a look.

That’s it and that’s all.

Over and out.

 

Social Media Tips for Beginners: Own Your Google Results

It’s been a busy holiday season at the Dessi home this year.  We had family in from all over the country, and we  welcomed our second daughter Olivia Grace on December 28th. While enjoying friends and family on Christmas day at my parents’ home I had a fantastic conversation with my Uncle, Bill LaRosa. Our conversation got me thinking, and actually helped inspire this post.

Chris Dessi Google Results

Chris Dessi Google Results

Our discussion started like most during family events. My Uncle grabbed me, and told me he wanted to talk business when I had a free minute.  He understood that I had to make the rounds and pay my respects to family and friends.  Once we got to talking, we were off to the races. When it comes to business, my Uncle is one of my heroes.  My Father is, and always will be my number one influence in my career, but Bill LaRosa (my Uncle, & Godfather) was the guy that brought the sizzle to the steak. When I was growing up Uncle Bill was always flying in from someplace I only read about in books. He has traveled the world, and has had a long and storied career.   His travels inspired me to spend a full year abroad at Katholieke Universiteit Leuven, Belgium during my junior year while attending Loyola University, Maryland and later to take a job in London for a year.

We got to talking about my recent appearances on Fox Television to discuss social media.  I didn’t know this, but he had appeared on television a few times himself mostly overseas.  Very cool.  We started to discuss a few main topics regarding social media, blogging, Twitter, Facebook etc.  He is acutely aware of the fact that he needs to learn more about social media, and he is motivated to learn. He and I locked into the type of conversation that I love. He was engaged, curious and learned quickly. Currently he’s the Chair of Vistage International and he feels that they need to leverage social media more heavily, he also sees an opportunity for himself within the social media ecosystem. He understand that he can leverage social media to enhance his personal brand.

So here’s a brief outline to help the “Uncle Bills” of the world.    Social media can be uncharted territory for senior executives like my Uncle. The human behavior hasn’t changed, but the technology is moving at the speed of light. I say this often, but it’s worth repeating here: the manner in which we aggregate and disseminate information as a culture has changed. Move with this change, or die.

I’m going to outline the reasons why you need to own your Google search, how to effectively Blog, how to leverage the power of Twitter and when and how to use Facebook for business. I’ll detail the content in easily digestible segments, and post each day this week today, Monday (Own Your Google Results), Tuesday (Blogging), Wednesday (Twitter), Thursday (Facebook).  Friday I’ll offer a brief synopsis.

Step 1 Google OWN your Google search results – or at least the first page. After you read this, I want you to conduct a Google search for yourself.  I know it’s a bit vain; however it’s essential in building your personal brand. No matter what you’ve done in your career in the past, it will mean nothing if you’re not discoverable.  Being discoverable is going to mean that you’ll have to sit down, and recall anything and everything you’ve done that you’re proud of, and want people to see.  If you’ve spoken at a conference, find out where you can gain access to the video footage. Once you have access to this information, it’s now up to you to insure that the information is located someplace you can control the manner in which the information is formatted, and presented. If you notice on this blog, I have a page that lists all of my television appearances. It explains each appearance, what was discussed, and then features the content from the Drive Action Digital Youtube account. This is important as well.  I have pulled the video content from the MyFoxNy site, and put it on my companies Youtube channel, effectively allowing me to “own” the content that I’ve created.  When I drive viewers away from my blog they’re going to end up in a community that my company owns on the Youtube channel.  I don’t have to worry about broken links if Fox decides to pull the videos, or if they move the content on their site. I can also control the message on the Youtube channel that features not only my appearance on Fox TV, but my business partner Anthony Zarro as well.  We’ve effectively owned the entire process, and provide numerous ways for potential prospects to get in touch with us.  Also, we have set our Google search keywords to serve an ad for Drive Action Digital if someone searches for my name. Effectively driving those people to our corporate Drive Action Digital site.

Ernie Anastos – a Case Study

Ernie Anastos

Ernie Anastos

I’ve been blessed with numerous appearances on Fox TV.  Before my first appearance I had a phenomenal conversation with Mr. Anastos. It took every ounce of my energy to refer to this legend by his first name. I was in awe of him.  He was, and continues to be a true gentleman. He’s a gem in a sea of silly television presenters.  Ernie is a throwback of true journalistic integrity and class.  This image was shattered last year when Ernie had an on air slip up. This minor slip up was captured and shared on Youtube.  While this may not seem like the end of the world, you have to understand that this is a gentleman that loves to give back to his community. He’s written children’s books, and is active in and around the New York area.  The attention gleaned from this slip up has soiled his reputation. The viral spread of the clip has flooded the Google results page for “Ernie Anastos”. After my first appearance I penned a blog post about the legendary journalist.  Of course, as I always do with my posts, I added the appropriate key words, added links and insured that I shared the post with my followers on Twitter, and Facebook. Now, if you conduct a Google search for images of Ernie Anastos, guess who owns the first result? My blog post.  Can you start to see how creating the content that you WANT people to see can, and will eventually push the unwanted content lower on the results page? This may seem arduous at first, but if Ernie and his team are constantly generating content that he wants to be discoverable, the implications are powerful.

Visit my blog tomorrow to learn about blogging.