Dialogue on Social Media

Social Media

Gratitude, Spirit & Social Media

The past two weeks have been nothing short of magical. It all started with Hurricane Sandy, and culminated in the most pure and beautiful moment of my life, save the birth of my two children.  Dad and I

Let me explain:

Since the first week in July I had been training to run in the New York City ING Marathon. I was running to raise money to battle ALS (Lou Gehrig’s disease). You see, my father Adrian Dessi is living with the disease. After months of training I was excited to experience this uniquely New York event. With two young girls under the age of 5, and my Dad in a wheelchair, we all decided it would be easier logistically if I ran the marathon, met up with my wife Laura,  and then headed up to my Brother’s afterward to celebrate. No pomp and circumstance just fulfill my obligation to the friends and family that had donated their hard earned money, meet up with my wife, and then head home for a nice scotch.

But then Sandy hit, and of course this plan fell to pieces. I was 100% fine with this, really. I even treated myself to scotch the night the marathon was cancelled. I believe it would have been a horrible mistake to go through with the marathon. The next morning while in the shower at my parent’s house (we were there because we lost power from Sandy) I decided to run anyway. It just made sense. My friends and family had donated their hard earned money (they fulfilled their end of the deal), so I had to fulfill my end.  I started to get excited too because Dad would be able to come to the Pleasantville High School track and see me finish after all!  I told my parents, my wife, my cousin Trish, my brother and his wife. At 10am the next morning I headed out – running 10 miles in my town of Chappaqua, NY – meandering from Chappaqua into Pleasantville, until I got to the Pleasantville High School track at mile 11. When I first got there, the track was relatively empty. At about mile 15 or 16 I ran into a lovely woman whom I’d met by virtue of spending many hours training on the same track. Her name is Debbie Newman – Bernstein. She saw me and while running next to me said “I’m so sorry that you didn’t get to run the marathon today”…to which I replied “I’m running it right now.” I shared my story with her as we circled the track together. A few miles later I could see her bouncing around to the parents at nearby soccer games telling them what I was up to. A few miles later a parent of one of those soccer players started to run next to me “do you mind if I join you?” asked Dirk Klingner. I excitedly replied, “not at all, I NEED you.” I began to approach mile 20 when my family showed up. At this point some parents watching other soccer games were cheering for me each time I passed them. Teams lined up on the track and high fived me as I ran by. As I passed some boys ran with me, screaming, “He’s running for a cure.” By miles 24 and 25 I was getting emotional. I could see that “something” was happening. My body was breaking down, by I was filled with joy. I knew I was doing the right thing. As I made the last turn on the track to complete my 26.2 miles the girls playing on the main field stopped their game and cheered me on to the finish line. This is what happened next:


My brother Mark took that short video of me crossing the finish line – he shared it with me, so I posted the video on Facebook. This is where things got crazy. My friends did the rest, all by leveraging social media:

My friend Jason Hartelius (an executive producer at Good Day New York) saw my post on Facebook, and decided to put the story on air the next morning. Watch the segment here:

Good Day NY

New York News | NYC Breaking News

My friend Jeff Pearlman (a NY times best selling author and freelance sports journalist) saw the video on Facebook and asked if he could put the story in Sport Illustrated.  Read his amazing article here:

Jeff Pearlman's Pearls of Wisdom

Pearls of Wisdom

My friend Mike Bucci (a financial advisor, and one of the brothers of Bucci Brothers Deli in Mahopac) saw the video on Facebook and posted it on the deli’s Facebook page.  Read his amazing post below in the screen-shot: or just click on the image to visit the Bucci Brother’s Facebook page and read the reactions to Mike’s beautiful post.  I wept when I read it for the first time.

Bucci Brothers Deli

Bucci Brothers Deli Facebook Page

After seeing this amazing heartfelt post from Mike on the Bucci Brother’s Deli, the Mahopac News covered the story (Mahopac is my hometown), the ALS Association posted the story on their Facebook page – the story was shared 73 times and liked over 150 times.

The result?

I had spent 5 months raising just over $3,000 from friends and family – $3,002 to be exact.   In the days since I “Ran 26.2 for Dad”… I’ve raised an additional $982 from (mostly) complete strangers.   I never asked for a dime. I just did the right thing, shared with my friends on Facebook and allowed room for a miracle.

Social media facilitates our connection on a spiritual level.  It is a tool for us to connect with each other on a deeper level. Because of social media I was able to raise more money to combat a horrible disease.

I’m so deeply grateful for everyone who touched this story.  I’m crying as I’m writing this because I feel so blessed to have so many amazing people in my life, and I feel more blessed that my father got to witness just how loved he truly is.   He always showed up and supported me – I feel like I was finally able to show up and support him.

Leverage social media to tell your story, and allow room for a miracle to happen.   I promise – amazing things will unfold in front of you.

Happy Thanksgiving.

 

 

 

 

 

 

 

 

 

 

In Response: Cathryn Sloane’s Social Media Article

This afternoon I was perusing my Twitter feed when I came across Noah Malin’s  Paper-li The Social Media Thinkers Daily.  This is also where I discovered Cathryn Sloane’s post titled: Why Every Social Media Manager Should be Under 25.  Why Every Social Media Manager Should Be Under 25

Ugh.

Like so many others, after I read it I tweeted to Cathryn – that she had effectively proven that her post articulates exactly why social media managers should be over 25.  Here’s my tweet:

@cathrynsloane25 You've successfully proven why every social media manager should NOT be under 25

@cathrynsloane25 You've successfully proven why every social media manager should NOT be under 25

I’ll be candid – her post annoyed me.  It annoyed me so much that I had to re-write the tweet so that I wasn’t too aggressive toward her.  I get it, we all make mistakes, and we were all young once. But I want to try to shed some light on why I was so annoyed by the post, and why I’m sure many of my peers were annoyed as well.  Let me first start by saying that I’m not writing this to pick a fight with Cathryn, I commend her for offering her opinion. I do hope she reads this and tries to understand why she has ignited such vitriol.

Cathryn,

Personally I’ve been in digital media since early 2000.  When I say “in” digital media, I mean that over the past 12 years or so I’ve been gainfully employed, and making a living in the digital space.  I have an undergraduate degree in Psychology (97) and a Masters Degree in Direct Marketing (99). I’ve left digital for 3 yrs in between where I worked at a design agency.   I’ve sold third party ad serving technology (Valueclick‘s Mediaplex), email software (Responsys) , social media software (Buddy Media). I’ve written a book on social media, I lecture on social media,  and I run a social media marketing firm.  So Cathryn, that makes me qualified to be a social media manager, not you.

I’d assume that this is at the core of the hateful repsonses to your post.  While I’m sure you didn’t intend it, you’ve insulted many people who make good livings in social media, and who have a great grasp on social media not because they grew up with Facebook like you point out, but because (like me) they have seen social media before it was even termed social media. Because like me they saw the impact of digital media in the world around them when the internet was just starting. They saw the dot.com bubble and survived it.  All of this, all of the technology before you were on Facebook is what makes Facebook so powerful. Because we understand that, we understand how the entire ecosystem works. We know why a Facebook page works the way it does because we sold software that powered the first brand iterations of these pages – while you were playing Angry Birds – we were the ones building those Apps.  We have the understanding and know how.  We’ve worked at Ad Agencies and understand the psychology behind Pinterest, and why it works in this current ecosystem. We have a deeper understanding of these networks. You don’t.  Plain and simple.  Your logic regarding why you’re qualified is flawed, and offensive to those of us who have a better understanding of the inner workings of social media – on a sociological, pyshcological, technological and marketing level than you.  I grew up playing Atari – this doesn’t make me qualified to design video games.

Now onto the other point you make which was just a tad offensive. The reason why employers say that a social media manager should have 5 years of experience is because they should.

So when you say:

Yet, every time I see a job posting for a Social Media Manager/Associate/etc. and find the employer is looking for five to ten years of direct experience, I wonder why they don’t realize the candidates who are in fact best suited for the position actually aren’t old enough to have that much experience.

You have effectively proven why they should never let someone younger than 25 to manage their social media.  Here’s why: You have no understanding of the gravity of this role. You have also insulted every single company who is forward thinking enough to have potentially hired someone like yourself who has just graduated from college and who thinks they’re a social media expert. So when you ask – what’s all the fuss about – understand this:  There are business out there who are conducting sophisticated social media programs with extensive social medias strategy that extend far beyond a Facebook post, or tweet.  Because you don’t understand that is exactly why they won’t ever hire you to mange their social media. The person they want is older, more mature, and more battle worn and they would have understood the media storm that you have just created.  They would have thought before they hit send. They would have the self awareness, that you have so shown that you don’t.

This whole thing upsets me even more because I’ve met your peers and they’re awesome, and I bet they’d be a little miffed by your post as well.  I have interacted with recent college graduates and students alike as I lecture around the country speaking to them about how to leverage social media to gain employment. They don’t all act with such entitlement. They don’t all think that they should be handed jobs.  They work hard, and they have earned my respect. So much so that I’ve included some of them in my book. Your post has done them, and frankly your generation a disservice. You set them back by essentially mocking the hiring managers request that you have 5 years experience.  Social media is too important to put into your hands Cathryn.  Companies can’t afford to be caught in a media storm like the one you’ve just unintentionally created.  Just look at my post from yesterdays horrible debacle from CelebBoutique.

Cathryn, I hope you see the logic in this post, and I truly hope you don’t see it as an attack. I hope you see it as it was intended – as an explanation regarding the vitriol.  I was personally offended by some of the comments you made, but I also understand them. I had the same thoughts when I was your age. I was lucky enough to have my Father as my mentor to sit me down and slowly, and elegantly explain to me why I would never make $60k a year in my first job out of college.  That no matter how smart or qualified I thought I was, I still had to live life, and gain the respect of my peers. You’re not there yet, but I suspect that you’ll be there soon enough. You’ll survive this because like I did when I was your age, you’ll learn that you’re not the center of the universe. You’ll realize that those dolts writing those job descriptions actually have an idea about who to hire and why.  It’s a new world for sure, but don’t ever mistake youth for qualification. It’s up to you now to learn from this.  I’m sure you will, and I’m happy to sit with you and explain this in greater detail. You’ve obviously struck a chord.

Phew.

Chris Dessi

@cdessi

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‘Ted’ Punch Line is Offensive to Those Living with Lou Gherig’s Disease (ALS)

Today I read something that has me troubled. According to an article penned by Katie Moisse of ABC News -

TED

TED

A punch line from the movie “Ted” has people with Lou Gehrig’s disease crying foul.

“From one man to another, I hope you get Lou Gehrig’s disease,” says Mark Wahlberg’s “John” — a quip some patients say crossed a line.

I feel obligated to log my opinion on this story because as most of the readers on this blog already know, my father Adrian is living with ALS (Lou Gherig’s Disease).  At first I was furious when I read the line.  I started writing a heated response to Miss Moisse’s article and was j-u-s-t about to post it, when I stepped back and took a breath, and decided to write this post instead.

After cooling down, I tried to better understand why the line in the movie upset me so much?  I get it – Seth MacFarlane’s comedy often offends, and thrives on being as close to the edge as possible. So there was a part of me that said – “lighten up Chris, it’s just a joke.”  But see, that’s just the problem. It’s not a joke. There’s no punchline other than one character wishing this horrible disease on another.  The ALS Association said it beautifully when today they posted:

Although the statement Mark Wahlberg’s character utters in “Ted” brings the disease to the forefront of public consciousness, it fails to recognize the severity of this devastating disease. Lou Gehrig’s Disease should never serve as entertainment fodder; instead, those in the entertainment industry could utilize electronic and print forums to which they have immediate access to educate the general public about this fatal, insidious disease and the need to fund research to find its causes, treatments and a cure.

Again, it’s not so much because of the line in the new film Ted.  It’s not soley because my father is living with ALS. It’s because of the nature of our world today, and the nature of movies like this – knowing that that this line is going to become part of the vernacular of every knuckle-head dumb enough to utter the words to their friend like Wahlberg saying “From one man to another, I hope you get Lou Gehrig’s disease,” and this just guts me.  The comment is already spreading across Twitter like wildfire.

Bummer.

I was thinking that I’m sure there would be more of a universal uproar if the character had wished Cancer on the character in the movie,  and that’s when it dawned on me.  This controversy is awesome for ALS.

Adrian & Pat Dessi ALS

Mom & Dad at the Brooklyn Cyclones Game (ALS Association)

Well sort of …bear with me:

I suppose I’m speaking now on behalf of all of those who are living with ALS, and those who are dealing with the day to day horror of this disease – family members, care takers etc.  (wincing from the weight on his shoulders)

Let’s use this controversy as a teaching moment.  As as a boon to the awareness of ALS in our country.  To finally pull the disease out of the dark shadows.

So if you’re reading this, here are some little known facts about ALS that I’d like to share via The ALS Association: 

  • ALS is not contagious.
  • It is estimated that ALS is responsible for nearly two deaths per hundred thousand population annually.
  • Approximately 5,600 people in the U.S. are diagnosed with ALS each year. The incidence of ALS is two per 100,000 people, and it is estimated that as many as 30,000 Americans may have the disease at any given time.
  • Although the life expectancy of an ALS patient averages about two to five years from the time of diagnosis, this disease is variable and many people live with quality for five years and more.  More than half of all patients live more than three years after diagnosis.
  • ALS occurs throughout the world with no racial, ethnic or socioeconomic boundaries.
  • ALS can strike anyone.
  • The onset of ALS is insidious with muscle weakness or stiffness as early symptoms. Progression of weakness, wasting and paralysis of the muscles of the limbs and trunk as well as those that control vital functions such as speech, swallowing and later breathing generally follows.

Finally – there is going to be venum and virtriol surrounding this movie line.  but I’m choosing to take a different stance, and I encourage you to join me.  Let’s leverage the power of social media to raise awareness that this movie line isn’t ok.  Let’s start a Twitter trending topic by Tweeting the following to Seth MacFarlane’s Twitter account: 

@SethMacFarlane “I hope you NEVER get Lou Gehrig’s disease” #ALS  @alsassociation http://ow.ly/c4b8T

Please copy, paste and tweet, and then share with anyone and everyone you know and ask them to do the same.  I think it would be a really cool moment for the ALS community to share information about the disease and help to educate those that think this silly movie line is funny.

Tweet if you or someone you love is living with ALS. Tweet to combat ignorance.  If you don’t have a Twitter account, then please post a link to this blog on your Facebook page – and SHARE!

Who knows – maybe we’ll get Seth to remove the line from the movie – or not.  Maybe he’ll head over to the ALS Association home page, and help us raise money to combat the disease.

Let’s honor the memory of those who have died from ALS.

Let’s honor those who are living with the disease

Let’s honor the friends and families that are touched by the disease

Let’s honor the memory of Lou Gherig who, 73 years ago this week made his Luckiest Man speech.

So join me, and post a tweet or post on Facebook.  Let squash ignorance and shed some light on ALS.  The world needs more light.

Over and out.

 

Three Reasons Why Happy Brands Win in Social Media

In social media, there is a distinct advantage for brands that are happy vs. those that are not.  

Social media, it has been said can be the ultimate BS meter. YImageou can “fake” happiness for a short period of time, but it is highly difficult to fake it in the long term. This tends to trip up companies that don’t take social media seriously, don’t have a social media strategy, and have a weak corporate culture. Let me explain:

For the past five years or so, I’ve been working with major brands on their social media strategy and execution. Ultimately the brands that don’t take themselves too seriously, and have a culture of “fun” are the ones who win in social media.  They don’t necessary have to have a fun product however. I’ve worked with GEICO, and their social community is a bustling ecosystem of fun!

I believe that this is true for a few reasons:

1. In social media you can’t always push content. In order to be successful, you must create content that pulls engagement.  There are only so many ways you can do this and keep it centered around your business goals and objectives. So inevitably your corporate personality must shine through. What’s going on around the office? What are your employees interested in? What’s got them talking. If you have a strong corporate culture, then these topics will flow like a river. If everyone is at their desk looking for another job, well then you’ll have a difficult time thinking of fun things to post on your Facebook page. But if you’re just about to update the corporate Facebook page, and you’re hyperventilating from hilarity that ensued with your colleague, then the content you post will ooze fun.  I promise.

2. People can read between the lines. There’s no faking enthusiasm. When a company writes content from the heart, it’s easy to sense when reading the content.  I see so many times when you can tell that a brand has a weak company culture. You start to see posts that only push corporate drivel, or they inevitably start like this: Check out …whatever.  When a company culture is filled with happy people you can see that they’re willing to “share” content via their social places. They operate from a place void of fear. They’re not driving the user to the website and only the website. They want their customers to reap benefits from following them in social media. So they figure out what the audience wants, or is interested in, and they share that type of content. This type of interaction feeds into itself, creating a fun environment in the social space, and ensuring full engagement. You can tell the companies that do this, you start to hear language that indicates true happiness. They lack bombast and are easy to give thanks and praise to other companies, and other individuals.

3. Angry employees make for awkward customer service interactions.  I worked extensively with retailer Littlemissmatched. They’re a fun, wonderful brand with a really cool corporate culture. It’s baked into everything they do and it permeates all of their content. But sometimes there are serious customer service inquires on their Facebook page. Their customer service team is amazing. Really. When they interact with customers you can feel their joy in helping. So when I would interact with customers on their Facebook page, I became an extension of this joy. I felt it, the customers felt it. It was an impressive dance.  Joyful customer service, who knew?

At any given time I can be reading, or listening to the audio-book for up to three books, which is the number of books I’m currently in the midst of digesting.  Yesterday I started a new audio-book called The Happiness Advantage” by Shawn Achor, which helped to inspire this post.  I was familiar with Shawn because of this amazing TED talk .  But I was convinced to buy his book by a dynamic speaker I met last week by the name of Dennis Budinich.  During Dennis’s speech he held up Shawn’s book and told the audience that they NEED to read it.  I was sold. And I’m thrilled Dennis shared the book because after listening to the audio-book for only a short time, I’m bursting with ideas. Shawn discusses his years of studying and working at Harvard, and the compelling work that he’s done regarding happiness. I won’t get into the details of the book here, I can only encourage you to purchase it and read it on your own. Have a wonderful day!

This post was originally posted on Social Media Today.  By Chris Dessi, CEO of Silverback Social, LLC>

Your World is Exploding: How Social Media is Changing Everything-and How you Need to Change with it.

Since the publication of Your World is Exploding on Amazon, last Tuesday – I’ve been a wreck.  Suffice to say that this project has been the most arduous, gut-wrenching, terrifying experience of my life. It’s also been the most exhilarating, spirit lifting, joyful tear inducing experience.  My mental state is sufficiently unstable, my emotional state – off the charts. This has been hard. And worth every minute.  Possibly the most rewarding endeavor of my career – So – if you have an opportunity to download the e-book, please do so.   You can get it for free if you’re Kindle Prime Member. If not, than I’m following my own advice of “giving”, and I’ m giving to you – whether you want it or not – Chapter 1 – Awakening. So, sit back and enjoy your $0.53 worth of my $7.99 e-book.  Please add comments, share, tweet, post on Facebook – whatever…just let people know you were here.  Side note – I keep tearing up every-time I see my book listed on Amazon.com – I highly recommend it – Seriously - try it one day – it’s a crazy  experience. You have it in you. Start now!

Your World is Exploding

Your World is Exploding

Chapter 1 Awakening

“There are no random acts…We are all connected…You can no more separate one life from another than you can separate a breeze from the wind…”

Mitch Albom

Fox Studios, New York CityAs I stepped into the studio I felt the breeze from the air conditioning wash over me.  This made me happy because I tend to run hot.  You can usually gauge my level of anxiety by the number of sweat beads layered atop my upper lip.  My current situation should have seen my anxiety level shooting through the roof, but I felt surprisingly calm.  That I was about to face the greatest opportunity of my career wasn’t lost on me, but I was prepared.  I felt good, calm even.  I was told to sit at a large desk on a riser.  The producer spoke to me, but nothing really registered.  I was absorbed by my surroundings.  It felt as if I were sitting at the control center, piloting my body through this surreal experience.  She hooked a monitor to my belt, then ran a wire under my blazer, and asked me in which ear I’d like the bud placed? “I guess my right one,” I said. I could feel the lights on my face.  Not good.  Warmth is my enemy.  Now I could feel the sweat on my back, and I knew my face would erupt any minute.  However, there was nothing I could do.  I really didn’t want to mess up the makeup.  I certainly hadn’t expected to have that thought when I woke up this morning. “Chris, can you hear this OK?”  I was staring directly into the camera when I heard a voice in my ear.  This threw me off track.  I’d been thinking about what I wanted to say in my head, and the voice knocked me off kilter.  As the voice registered in my brain, I noticed the camera moving closer.  I was a little confused to see that the cameras were remote control, but that wasn’t what kept me preoccupied.  “Yes,” I said. “I’ve got it.” “OK folks, here we go,” said the director.  I heard the intro music playing and I watched the show’s graphics fly across the screen in front of me. Ernie Anastos, the Emmy Award winning news anchor who I’d met two minutes beforehand started to speak.  His voice was strong, assertive, and confident.  “Fired over Facebook posts, a first of its kind case…” he boomed, I heard Ernie talking, and I saw him on the screen in front of me.  He was only about 50 feet away, but we would be talking to each other on a split screen and I was told to look directly into the camera.  I had trouble following this minor direction because this is also where the teleprompter was located, so I began to read what Ernie was saying.  Then suddenly I started to panic.  Cool Chris had left the building! My heart beating so hard I could literally hear the blood swooshing in my ears. “STOP,” yelled the producer. “What happened?” “Tech problem with the intro graphics, let’s start again from the top.”   Ernie turned to me. “So Chris, when is your baby daughter due again?” I started to answer when the producer declared …“OK, here we go folks, from the top.” Intro music…“Breathe this time,” I thought. “And stop reading the teleprompter you meat– head.”  That gave me the five seconds I needed to get myself together.  Is this really happening?  Will I really be on television, or will this end up on the cutting room floor?  Oh man, here it comes, breathe, smile, and focus. “Joining us right now is Chris Dessi, an executive at Drive Action Digital.  First off Chris, this is groundbreaking, a first of its kind case…what’s your reaction to this story tonight?” “Well, my training isn’t legal; however you’re correct, the implications of this case are tremendous…” and so it continued.  Somehow, in an inexplicable twist of fate, I was now a social media expert commentator on Fox television. I decided to write this book on a chilly March evening in Poughkeepsie, NY.  I’d just spent the better part of three hours interacting with and lecturing to students at Marist College.  The topic I covered had a risqué title “How the F*ck Can Social media Get Me a Job”, and was filled with silliness and humor, but there was nothing silly about the message; if students start leveraging social media immediately they’ll effectively turn the tables on the manner in which they gain employment.  I was taken aback by the overwhelmingly positive reception I received.  The students were ready to hear my message.  They knew things had changed, but they didn’t know where to start.  So on the drive home from Marist, while still glowing from the energy those students had given me, I turned to my wife Laura, and said, “I have to write a book.”

We are all connected

The astronomical explosion of social media in recent years is a spiritual awakening, not a technological one.  I’ll give you a minute to let that sink in.  I’ll also apologize if you bought this book hoping to get a textbook guide to social media success.  I was going to write that book, but I think this book is more important.  This book transcends technology.  Plus, there are enough great books about the tactical aspect of social media, itemizing steps to meet your goals, (business or personal).  These are all great books, but, none of the guidance they offer (while reputable) will work for you unless you understand why social media is so powerful.  Stay with me. Social media has nothing to do with a specific company or technology.  Social media will not die if Facebook dissolves tomorrow.  Do you remember how popular Friendster and MySpace used to be? There will continue to be social media even if Twitter sends its last Tweet.  This is because human beings make social media powerful.  Social media is an extension of our collective unconscious.  Social media is our digital spirit.  Don’t fret – I’ll offer tactical instruction here, however I’ll also share with you the energy behind the tactics, and why I think that essence is the key to succeeding in social media. Wash it all away, take away the platforms, the dashboards, the branded color schemes, the technology and what do you have?  You have humanity.  Take away the strategy, the tenants of marketing, the etiquette of social media, the unwritten rules for “engagement”, and what do you have? Again, the common denominator is humanity. At our core we all know this is true.  We know that when our friends write a status update on Facebook that is pure, from the heart and spontaneous, it has the power to make our hearts pound and our faces blush.  We also know that when there is a lack of truth in this environment we can feel it just as if we were sitting across the room from that person.  We feel the status update.  We are tickled by truths that are shared.  We become emotional at proclamations of truth.  We latch onto those who we see as leaders.  Those who are tapped into this collective unconscious and who function at a higher level have trouble replicating their successes for others because they do it naturally.  It’s like asking a professional football player “How many strides, cut backs, and leaps will it take for me to score a touchdown just like you?”…it doesn’t work that way.  You need to understand the goal, trust your ability, and then the “how” will unfold right in front of you. The best way to approach social media is to understand that there are tactics you need to follow.  However, in order to make what you’re creating a success you need to fully comprehend the essence of what social media can be.   Social media in and of itself is by no means spiritual.  However all media, when done properly, is somewhat of a spiritual dance.  The best commercials move us.  Good or bad – fear or laughter, or tears.  The best books do the same, television shows, movies, etcetera.  Media, this animal on its own is “US.” It’s our collective unconscious.  It’s our spirit. How many times have you seen people moved to tears while listening to music?  What is that?  It’s simple.  It’s the truth that we’re all connected.   We can feel each other when we’re all firing on the same frequency.  Those who can tap into this river of human energy are those who are the most successful in life.  Those who can tap into these rapids are also those who understand the way social media works the best.  They conduct themselves appropriately because they don’t know any different. Now that you know the truth about social media, I need you to trust me.  Social media works I promise.  For you to get the most from this book, you need to let go.  Let go of your preconceived notions of social media.  Get Facebook’s iconic blue and white logo out of your mind.  Erase the Twitter bird, and fail whale.  Open yourself to humanity.  Open yourself to the collective unconscious of social media.  Open your heart, and enjoy this ride.  I hope it rings true for you.

The Secret to Social Media

The social media secret is a big one!  You have access to free tools to amplify your connection with other human beings.  Instead of a solo thought, you have the ability to share that thought, and spread the energy behind that thought.  When you complain via social media, you receive more complainers.  When you offer praise via social media, you receive praise.  I actively try to “right” my thoughts in my own internal spiritual life.  I meditate, quiet my mind, and share.  The moments when I’m most authentic I am most often re–Tweeted, shared and commented on.  The moments when I’m false, and lose sight of my true intent, I fall upon deaf ears. After the traumatic events of September 11, 2001, I found myself seeking spiritual support and guidance.  For the first time in my life I felt as if I’d awakened from a lifelong slumber.  I had gone through the motions of life, but I couldn’t say that I’d ever truly lived.  I was playing it safe, happy to dedicate my intellectual power to my social life.  My weekends consisted of night clubbing, recreational drug use, and serial womanizing.  My work weeks were there to help me recover from the previous weekend’s debauchery.  I did the bare minimum to survive.  I’d make a few sales calls here and there, but I was spending more time on dating sites, than on sales proposals.  I was making just enough money to squeak by.  I wasn’t fulfilling my full potential.  I was certainly misguided.  September 11, while horrible, helped me discover myself, and take my first step on my journey to self—discovery.  The first step (for me) was yoga.  After living through the horrors of September 11, I needed an outlet.  I decided to ignore my self-conscious inclinations, and took my first yoga class.  I was the only guy in the class.  I felt awkward, silly and clumsy in those early days.  But I was starting to scratch the surface of a larger reality.  I was discovering a power within that I’d only before read about.  I could now do things with my body that I previously didn’t think possible.  I began falling into deep meditative states that allowed me to see my world with a clarity I’d never even dreamt about.  I was experiencing an awakening.  This awakening attracted amazing business success, although I had made a mistake.  I didn’t focus on true fulfillment in success.  I only focused on monetary success.  In the years following September 11, I’d been named vice president of a multi–national advertising network; I’d bought a home in bucolic Chappaqua, NY, and had just furnished the entire home in one preposterous shopping spree.  I should have been on top of the world.  I should have felt fulfilled.  I didn’t, because my intent for business success was misguided.  I saw financial success, but felt malcontented. My goal for you is to discover true fulfillment via social media.  I’m going to show you how.

Truth

After I started my blog in 2007, I stuck to generating content about business.   I would select an article in a trade publication and offer my opinion about the piece.  I would get some readers, and I felt good about the work I was generating.  I moved into my vice president role, and continued to offer my business insight on my blog.  Then I was let go.   I had a decision to make.  Would I pretend that I left this dream job on my own, or would I honestly blog about my experience?  We all tell ourselves lies.  We create excuses, put up walls, and point fingers.  It’s not easy to find your truth.  The first step for true success is to stop telling lies, and take inventory.  Forgive those you hold grudges against.  Free yourself from the expectations of others.  Put your health first, and ask yourself what will truly make me experience fulfillment? I decided I would allow my readers to learn that I was let go, and I blogged about the experience.  I spoke about my depression, my drinking and my coping with being out of work.  I gained a whole new readership, and I purged my demons.  Once you’ve answered the question “what will truly make me experience fulfillment,” then you can begin your journey to discover the true spirituality of social media.  If you decide to start a blog and base the content on what you’re currently doing at work, and that work is not fulfilling, you won’t succeed.  The moment you begin to generate content from your heart, it’ll pour out.  You’ll never experience writer’s block.  You’ll wake up in the middle of the night with ideas to blog about.  You’ll feel a light flicker inside you which you know you must share with those in your social network.  You’ll crave to have a larger audience with which to share your message.  See if you can recall the last time you were working on something and it felt as if time had dissolved.   Moments became hours, and hours became days.  You didn’t seek motivation from outside sources; you just followed your intuition.  This is your goal in social media.  I don’t want you to lament over every wall post, Tweet, blog post, or video blog.  If you’re generating content from the right place, you’ll experience success.  If your heart is in it, and you feel content in your bones you’ll succeed.

Fear

Wael Ghonim was born Dec 23, 1980 in Cairo, Egypt.  In 2011, Ghonim, (a Google employee) found himself gravely concerned about the suspicious circumstances in which his fellow Egyptian citizen Khaled Mohamed died.  He believed he’d witnessed his government do something abominable.  Outraged, he launched a Facebook page in protest, thus igniting a revolution.  Ghonim didn’t fire a gun, throw a Molotov cocktail, or induce a riot.  He simply started a Facebook page called “We are all Khaled Saeed.”  This singular act, via social media, helped to trigger what is now being referred to as the Arab Spring.  All protests in 2011 have one common denominator: social media. I’m not asking you to start a revolution, I’m asking you to be fearless.  As I’m writing these words, they’ll fall on some deaf ears.  However, for others— these words will feel like a kick to the belly.  They’ll wake you up from your own personal slumber. Your own path will be different than mine.  You’ll define yourself and gain fulfillment via your own journey.  But it will never happen if you’re fearful.  You can’t create if you’re fearful of others opinions, or fearful of repercussions from your work in social media.  Allow yourself to be free.  Engaging in social media can be scary at first.  It may take you weeks to figure out what to blog about.  Start small.  If you can’t think of anything, get smaller.  If you’re a cook, don’t blog about food, don’t even blog about ingredients.  Start with the tools.  Start with your favorite knife.  Start with how the knife feels in your hand.  Start with the perfect balance of the tool; describe how your knife is an extension of yourself and how you cannot imagine creating a dish without this secret weapon.  Start small, and the rest will come. What do you have to lose?  I mean, really lose?  If the answer is that you may look foolish, then I challenge you.  Actually, better yet — I beg you to let go of your fear.  Don’t fear the detractors; Instead focus on the good that you’ll do by leveraging social media.  Visualize your next blog post reaching someone who is moved to tears by your content.  Feel that you’ve just inspired someone.  Own the idea that you have knowledge about something that someone will love to hear.  It may be how to make something, it may be your opinion about someone, it may be that you love the outdoors, and you want to share that passion.  Visualize that connection.  Embrace your tribe.  Realize that you can reach them via technology.  You can blog about something that will strongly and positively change someone’s life.  You can connect with someone who is just as oppressed as you.  You can shine a light on darkness that must be exposed.  You can create.  You can start a revolution.  You must be fearless. You may be wondering— “who am I?”  Well, who are you to not share yourself with the world? We are all connected, and we all deserve to be heard.  We all have something to offer.  We all have passion; we all have something to say.  We all have an opinion.  We all have love.  Own that power.  Own your passion and share it.  Don’t be afraid of your own light.  There is no reason why you shouldn’t share your passion with the world.  In fact, it’s selfish of you to walk away without sharing it. There are free tools which allow you to express yourself like no other generation has been able to do in the past.  If you have a business which needs an infusion, then you must engage in social media.  If you’re seeking a job, and you’re frustrated that you’re not getting many interviews – then of course, you must engage in social media.  If you’re unfulfilled, and you’re not sure what you’re passionate about, leverage social media as a discovery tool.  Find like– minded individuals and find your light.  You can think about all of the riches you can imagine, you can visualize your dream home, spouse, job– but if you don’t act, you have nothing.  You can leverage free technology to take action and draw these things to you.  Social media is the first step of a global spiritual awakening.  This is why so many people fear its power.  It’s a natural reaction.  We’re in the midst of the most fascinating, thrilling and inspiring time to be on this planet.  Social media and digital connections bring truth to our relationships. Social media has helped to organize uprisings against oppressive governments and communicated news in a way we never thought possible.  We have reconnected with those we’d lost touch with.  We have shared ideas and crowd sourced solutions to problems that would have remained unsolved if not for social media. The better the technology the easier it will be to share with each other.  This is the reason why I’m convinced that we’re in the early stages of a global spiritual awakening.  I believe that human interaction via social media is spiritual.  It is a gift to have this technology in our lives.  It has allowed us to share ideas, and information faster than ever before in history.  This unique interconnection and the resulting network effect is an extension of our collective unconscious. Embrace this truth, and allow it to set you free when you create content.  This is your first step.  Let go of the fear, and take that first step.  Embrace your truth, yourself, your essence, your being, and share it with the world.  Connect with other human beings, add value to their lives.  Bring joy, support and love.  These are the first days of our awakening together.  The Internet has been an integral part of our culture since the late 90s, but only now has it begun to reach its full potential.  The idyllic vision for the Internet was to bring human beings together in ways in which we had only dreamt about before.  I believe that the Internet will continue to evolve as a vessel for us to communicate with each other.  It will allow for near real time dissemination of information (thoughts, comments, updates etc.)… For now, I want you to have a greater understanding of why social media is so powerful.  This understanding will help to guide you in whatever you endeavor in Social Media.  If you’re blogging and seeking an audience, then you must be true to yourself, and follow your passion.  If you are seeking a job, you must put your truth before your desire for stature, and you’ll attract the correct job for you.  If you are graduating, and you are leveraging social media to discover your dream job, then be honest with yourself in this search.  Don’t seek the desired role that your mother or father have for you.  Search yourself for your joy, your passion, and then discover this company by leveraging the tools I detail in the coming chapters.  But only do this if it’s your true passion.  Social media is only a digital extension of you, no more, no less.  Embrace this, and allow for yourself to be open to new opportunity and the joy of your true passion. While lecturing at Marist College, I naturally followed my truth.  I let go of my fear, and allowed the students to see a side of me that I didn’t even know existed.   I didn’t do it on purpose.  After reflecting on why speaking there had been so powerful for me, I finally realized: At that moment I allowed my true self to come through because I had nothing to lose.  I wasn’t standing in front of a potential investor, or trying to win business—and I just wanted to help.  What happened was nothing short of magical.  I thought I was going to teach the students at Marist everything they needed to know about social media, and guide them to success.  But what really happened was the exact opposite. The auditorium looked as if it could hold a few hundred people, but there couldn’t have been more than thirty students.  The lights were dim, and I had the stage to myself.   I stood just to the side of a ten foot high screen projecting my presentation behind me.  Moments after Professor Timmian Massie introduced me; I jerked the microphone from the podium and spent my time oscillating from one side of the stage to the other. While lecturing, I find it helps to get a few names of the attendees in advance.  If I discover something interesting about the person online, I use bits and pieces to illustrate different points.  That day was no different, and I included senior Alyssa Bronander in my presentation.  I did so, because when I Googled her name, the results included a link to her blog called Karma Waffle. The name and content of her blog are inspired by the book Soulpancake: Chew on Life’s Big Questions.  Alyssa’s content mostly documents her personal journey through the book.  One blog post she added was inspired by a chapter in the book which challenges its readers to spend a day with the oldest person they know.  Alyssa took on this challenge, and eloquently blogged about the experience:   “My grandmother is 81 years old and handicapped, having lost the function of the right side of her body in a stroke over ten years ago.  For her to be as cheerful and good– humored as she is in her condition is truly inspiring to me.  My grandmother has taught me valuable life lessons such as how to make killer rice pudding, that there is always room for dessert, and one should never leave the house without (giant) sunglasses.”   Not only did she spend the day with her Gram, she risked ridicule from her college classmates, and put herself out there.  Alyssa is fearless.  She doesn’t care what others think of her post.   She impressed me greatly.  Why is her example important?  As a hiring manager, I may find myself with two resumes on my desk.  Both individuals may have a perfect grade point average, and similar extra– curricular activities, however one may be active in social media, and the other may not.  Which candidate do you think I’m going to give an offer?   Of course there are many factors that effect a hiring decision, however if you’ve been fearless, and blogged about something as intimate as Alyssa’s day with her Gram, I’ll better understand what type of person you are.  She’s now added an additional dimension to her application by allowing herself to be vulnerable.  By shedding her façade, she has come closer to her true self, and could potentially draw the right job to her.  If nothing else, Alyssa’s blog post left me really wanted to meet her in person, and to thank her for showing such grace at such a young age.  She shattered my stereotype of college students.  She challenged herself, and proved she was raised well.  It’s apparent she respects her elders, and understands what is truly important in life.  Can you see why following your truth, being fearless and understanding how social media works can literally change the trajectory of your life? Similarly I addressed Alyssa’s classmate Amanda Huggins in my presentation.  After Googling Amanda, I discovered her Linkedin profile which included her creative work title: “Future PR Powerhouse.”  When I read this (knowing full well that she was still a student at Marist) I knew immediately that she understands the power of social media.  That singular statement told me volumes about her personality.  She is serious about her career, and she has faith in her own ability.  When I read “Future PR Powerhouse” I believed her! These students gave me so much more than I could ever give to them.  Isn’t that how it goes with all the powerful moments in life? Those times become your most humbling moments. I know that those students no longer view the job search as a linear progression.  They see the bigger picture regarding how social media can help them, and showcase not only their talent, but their humanity.  Even more importantly they see opportunity. Upon returning that night, after telling my wife I would write a book I said, “I would kill to have that feeling every day.” I wrote this book for you.  You may be a student looking for a job, or you’re unemployed, and ready to make a career change.  Or you’re sick of your current position, and you want to define yourself in your industry.  Maybe you’re a stay–at–home parent itching to get back into action again.  Maybe you love your job, and you love your company, and you want to tell the world about the new and innovative way the company is run.  No matter the case, you’re ready to be heard.  Let me be as crystal clear as possible.  I’m not a sideline pundit that speculates how social media can potentially help people gain employment or their dream job.  I’ve not been handed a family business—I have no inheritance that’s been spent on social media seminars.  I’m just a regular guy.  I’ve lived it, I feel it and I know it to be truth.  I’ve spent the past four years of my life engaged in social media.  By building my own personal brand I landed my dream job, made more money than I could ever have imagined, and eventually found myself appearing in front of millions of people as a social media expert.  I never sent a resume to Fox News.  I never had media training.  I never solicited this huge break.  The huge break came to me.  It’s because I had built a digital reputation so air tight, that when producer Jason Hartelius called me at 2 pm, I was in the studio taping that very evening at 5:30. It works.  You’ll need to make adjustments along the way, and that’s OK, but the results will be the same.  Opportunities will come to you.  You’ll add value, build your personal brand equity, and make more money than if you rely only on your resume, guaranteed. The world has changed, and it’s up to you to start to harness this power now.  This is your time.  Your resume is obsolete.  So stop tweaking it, and start “thinking” for a change.  Showcase your true talent, and engage in social media.  Get your butt off the sidelines, and start living. You aren’t here to be mediocre.  Mediocrity is a disease that’s rampant in our society.  I’d bet that nine out of ten of the people who read that statement would agree. “Right on Chris.” “You tell em.” “Mediocrity stinks.”  “Go get em” Then they’ll roll over on the couch, pop on their favorite reality show, and enjoy their down time because they deserve it.  Being good at something doesn’t cut it anymore. The only thing you should accept from yourself is to be phenomenal.  I don’t mean doing something “extra” here and there.  I mean being everywhere and feeling it in your bones.  Feel your business, your job search, your new hobby, your movement, your film, or your book in your soul.  Eating, sleeping, and breathing your passion.  Sure, you can get a cushy job that will pay well.  Why not push yourself?  Why not be the best?  Why not become a leader?  Why not apply for a job at the best company you can find in the industry that makes you salivate?  Why not push yourself to learn something new daily?  If you hate reading, why not listen to audio-books?  Why not challenge those books, and write your own.  I promise you that the minute you say good riddance to mediocrity, and wholeheartedly live that tenant your life will improve ten– fold, immediately. Simply doing a decent job isn’t only doing you an injustice; it’s doing an injustice to the whole of humanity.  I don’t want to get too “heady” here, but I truly believe this.  It’s up to you to push yourself, and find out what will fulfill you.  Once you do this you’ll be happier, and when you finally get to do something and experience true happiness, you’ll help to make the world a better place.  Do something great. You’ll thank me for it— I promise.